Frequently Asked Questions
Everything you need to know about your Elspet-US shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the United States. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a domestic return or exchange.
How do I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the colors of the clothes accurate to the photos?
We strive to display our products as accurately as possible. However, please note that actual colors may vary slightly due to different monitor settings and professional studio lighting.
Do you offer international shipping?
Currently, Elspet-US focuses on serving customers within the United States. We are working on expanding our logistics to offer international shipping in the near future.